Member Agreement & Terms & Conditions

5.1 Cookie Policy

Effective Date: 31 October 2024

What are cookies? — Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser.These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How we use cookies — As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Cookie Table

Manage cookie preferences

You can adjust preferences via the Cookie Settings banner at any time. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

• Chrome: support.google.com/accounts/answer/32050
• Safari: apple.com/en-in/guide/safari/sfri11471/mac
• Firefox: support.mozilla.org/…/clear-cookies-and-site-data-firefox
• Microsoft Edge: support.microsoft.com/…/delete-cookies-in-microsoft-edge

5.2 Copyright & DMCA Policy

Effective Date: 28 July 2023

Notices must include: signature (owner/agent), identification of the work, identification of infringing material, contact info, good-faith statement, and accuracy/authority statement.

Send notices to: Talent Is Timeless LTD, 128 City Road, London, EC1V 2NX — Email: [email protected]

We respond promptly to DMCA notices and act as required by law.

5.3 Community Guidelines (Link Reference)

For convenience, see the full Community Guidelines in Section 3.

5.4 Contest & Competition Rules (Link Reference)

See Section 6 for general rules and a link to the current competition T&Cs.

5.5 Refund and Cancellation Policy

Effective Date: 12 Mar 2026

Statutory Cancellation Rights

Where a booking or membership is purchased online, by telephone, or through another distance or off-premises method, consumers have a statutory right to cancel the contract within 14 days without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The cancellation period begins on the day the contract is entered into and ends 14 days later. If cancellation occurs within this period, all payments received will be refunded without undue delay and no later than 14 days after the cancellation is confirmed.

If a consumer expressly requests that services begin during the 14-day cancellation period, and subsequently cancels within that period, a proportionate amount may be deducted from the refund to reflect services already supplied, as permitted by law.

Membership Fees

Our membership is an online service that becomes available to you immediately upon purchase. By agreeing to these Terms and Conditions at the point of purchase, you expressly request that your membership begins immediately and acknowledge that, by doing so, you waive your 14-day statutory cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

As a goodwill gesture, we offer a 30-day satisfaction period for new memberships. If you are not satisfied within the first 30 days, you may request a full refund by contacting [email protected], no questions asked. After this period, membership fees are non-refundable except where required by applicable consumer law. Approved refunds are processed within 10 business days.

Retreats and In-Person Events

For retreat and in-person event bookings cancelled after the statutory cancellation period has expired, the following refund schedule applies, reflecting non-recoverable costs committed by that date:

• More than 3 months before the event start date: 100% refund.
• Between 6 weeks (42 days) and 3 months before the event start date: 50% refund.
• Less than 6 weeks (42 days) before the event start date: No refund.

Cancellation requests must be submitted in writing to [email protected]. The applicable refund tier will be determined based on the date the written cancellation request is received. Upon request, written confirmation of booking and the applicable cancellation terms may be provided for travel insurance purposes.

Exceptional Circumstances

Where extraordinary and unforeseen circumstances prevent attendance at a retreat or in-person event, a request for a refund or transfer may be submitted for review. Examples of circumstances that may be considered include:

• The death of an immediate family member (spouse, partner, parent, child, or sibling);
• A serious or life-threatening medical emergency affecting the member or an immediate family member; or
• Force majeure events such as war, civil unrest, or natural disasters that directly prevent travel or attendance.

Requests must be submitted in writing to [email protected] as soon as reasonably practicable and may require supporting documentation. Each request will be assessed on a case-by-case basis in accordance with applicable consumer law. Nothing in this section limits or excludes any statutory rights available to consumers.

5.6 Intellectual Property Policy

Effective Date: 28 July 2023

• You retain ownership of the songs and content you share.
• By posting, you grant a non-exclusive, worldwide, royalty-free license for operating and promoting the platform.
• To report infringement, see the Copyright & DMCA Policy.

5.7 Data Retention Policy

Effective Date: 28 July 2023

We retain user data as long as necessary to provide services and meet legal obligations. To request data removal, email [email protected].

5.8 Communication & Marketing Policy

Effective Date: 28 July 2023

• Service communications related to your account and updates may be sent occasionally.
• You may opt out of marketing emails via the “Unsubscribe” link.

5.9 Terms of Service for Online Courses

Effective Date: 28 July 2023

• Enrollment & Access — Access to course materials for the specified duration.
• Course Content — For educational purposes only; not professional advice.
• Limitations — We may limit or revoke access in cases of misuse or policy violations.

5.10 Code of Conduct for Retreats & Events

• Respectful Behavior — Treat all participants and staff with respect and consideration.
• Inclusivity — Create a welcoming environment for diverse backgrounds and perspectives.
• Harassment-Free — No verbal, physical, or visual harassment.
• Substance Use — Follow venue rules.
• Compliance with Laws — Follow local laws throughout the event.
• Confidentiality — Respect others’ privacy; do not share personal info without permission.
• Policy Compliance — Adhere to all Talent Is Timeless policies.
• Reporting — Report concerns to organizers/staff promptly.
• Consequences — Violations may result in immediate expulsion without refund and potential bans from future events.

5.11 Violent Content Policy

Purpose

Talent Is Timeless is committed to a safe, creative, and respectful environment. Content that promotes, glorifies, or incites violence is not permitted.

Definition

• Songs, lyrics, videos, or other creative works that encourage physical harm against individuals or groups.
• Content that glorifies violent acts or presents them in a way intended to incite imitation.
• Material that could reasonably be interpreted as a call to violence or an endorsement of harming others.

Enforcement

• Content suspected of violating this policy may be temporarily hidden while under review.
• Confirmed violations will be removed.
• Depending on severity or frequency, consequences may include warning, suspension, or permanent termination (per the Terms & Conditions).
• Credible threats or incitement to unlawful activity may be referred to law enforcement or relevant authorities.

Notification and Appeals

• Members will be notified if content is removed under this policy.
• Appeals: contact [email protected]. Appeals will be reviewed fairly and promptly.

5.12 Free Pre-Registration Memberships (Competition)

By pre-registering for an Annual Songwriting Competition, a complimentary membership will be created to facilitate participation.

• Data Usage — Data provided during pre-registration is used to manage competition progress; not shared with third parties.
• Limited Membership — Access primarily for competition-related communications, the Competition Group Forum, community map, and member connections.
• Right to Cancel — We may cancel or modify free memberships at any time, with or without cause and without notice.
• Privacy — See our Data Retention Policy; contact [email protected] for concerns.
• Applicability — Pre-registrants are also subject to the Member Agreement and Terms & Conditions.

5.13 Early Bird Contest Entry Credits

5.13.1 Early Bird Credit Purchase Period

Early Bird Contest Entry Credits (“Early Bird Credits”) are available for purchase exclusively during the month of December preceding each annual contest year. The Early Bird offer concludes at 23:59 GMT on December 31st. From January 1st onwards, standard contest entry pricing applies, and Early Bird Credits are no longer available for purchase.

5.13.2 Credit Validity and Expiration

Early Bird Credits purchased by members do not expire. Credits may be redeemed for contest entries in the year of purchase or in any subsequent year in which the Talent Is Timeless Annual Song Contest is held. Talent Is Timeless makes no guarantee that the contest will continue indefinitely, but all purchased credits remain valid for use in any future iteration of the contest.

5.13.3 Credit Redemption and Usage

Each Early Bird Credit entitles the holder to submit one (1) song entry to the Talent Is Timeless Annual Song Contest. Credits may be redeemed for entries in any genre or country category for which the member qualifies. Credits may be used across multiple contest years and are not restricted to a single competition cycle.

5.13.4 Standard Contest Entry Pricing

From January 1st of each contest year, standard entry pricing applies as follows:

• Non-members: £30 per entry
• Premium Members: £20 per entry

Early Bird Credits allow members to secure entries at preferential rates that may be substantially lower than standard pricing.

5.13.5 Credit Transfer and Gifting

Members may transfer or gift Early Bird Credits to other Talent Is Timeless members, including members with free accounts. The transferring member (“Transferor”) must initiate the transfer through their account dashboard or by contacting Talent Is Timeless support. Once transferred, credits become the property of the receiving member (“Transferee”) and may be used at the Transferee’s sole discretion. Credit transfers are final and may not be reversed except at the sole discretion of Talent Is Timeless.

5.13.6 Credit Display and Management

Members may view their current Early Bird Credit balance through their account dashboard. Talent Is Timeless shall maintain accurate records of all credit purchases, redemptions, and transfers. Members are responsible for monitoring their own credit balance prior to submitting contest entries.

5.13.7 Non-Refundability of Credits

Early Bird Credits are non-refundable under all circumstances, except where required by applicable law. Credits may not be exchanged for cash, membership fees, or any other services provided by Talent Is Timeless.

5.13.8 Account Requirements for Credit Usage

No paid membership is required to purchase or redeem Early Bird Credits. A free Talent Is Timeless account is sufficient to hold credits and submit contest entries. Non-members may purchase credits without being logged in, in which case the credit purchase will include the creation of a free membership account to which the purchased credits will be assigned. Members may subsequently log in to access their credits and manage their contest submissions. Premium Members receive discounted standard entry pricing but may also purchase and use Early Bird Credits at the same rates as non-Premium members.

5.13.9 Payment Processing and Credit Allocation

Early Bird Credits are added to a member’s account immediately upon successful payment processing. Payment is processed securely through Stripe. Members will receive email confirmation of their purchase and may view their updated credit balance in their account dashboard. Credits become available for redemption when the contest opens on January 1st of each contest year.

5.13.10 Multiple Entries and Strategic Submissions

Members may use multiple Early Bird Credits to submit multiple songs to a single contest cycle. Each entry receives independent consideration by the judges. Members may submit songs across different genres and categories, submit both new compositions and previously entered work, and enter as many songs as their credit balance permits. All entries are subject to the contest rules and eligibility requirements set forth in Section 6 of these Terms and Conditions.

5.13.11 Feedback Guarantee

Regardless of whether an entry is submitted using an Early Bird Credit or standard payment, every contest entry receives written feedback from two (2) independent judges. This feedback is provided as part of the contest experience and is not contingent upon the method of payment.

5.13.12 Changes to Early Bird Programme

Talent Is Timeless reserves the right to modify, suspend, or discontinue the Early Bird Credits programme at any time, with or without notice. Any such changes shall not affect credits already purchased, which remain valid for redemption according to the terms in effect at the time of purchase. Talent Is Timeless may adjust Early Bird pricing, bundle offerings, or promotional structures for future purchase periods without obligation to honour previous pricing for new purchases.